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#17289

I am still waiting for my order, how do I contact Innovgoods customer service?

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by #1665998

If you need any assistance, you can contact Innovgoods Customer Service by phone, be email, or by mail. 


Innovgoods Customer Service

  • Mailing Address: Innovgoods Shijiazhuang Chuangmei Paper Products Co., Ltd Beitongye Village, Tongye Town, Luquan District Shijiazhuang, Hebei China

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#17323

What is Innovgoods phone number?

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by #1662929

If you need any assistance, you may contact Innovgoods Customer Service by phone at +861 593 695 *596.

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Question:
#17296

What is the Innovgoods cancellation policy?

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by #1665992

Unfortunately, the official Innovgoods website does not provide any details regarding Innovgoods cancellation policy. However, it is stated that Innovgoods provides a 45-day no-questions-asked money-back guarantee. Most items are also covered by their one year repair and replacement policy.

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#17268

How do I get a refund from Innovgoods?

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by #1660644

According to the Innovgoods refund policy, the products can be returned or exchanged within 14 days after received. Shipping charges are non-refundable. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, Innovgoods requires a receipt or proof of purchase. Once your return is received and inspected, the company will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that you should not sent your item back to the manufacturer. You should complete the company return form here http://www.innovgoods.com/index.php?route=account/return/add to request a RMA number and return instructions.

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