Ordered a "Smart side table" on line in November, and paid $USD169. A SMS from Fastaway Couriers on 3 December advised my package was on its way.
It has never arrived. I emailed Innovgoods and they eventually responded with a tracking number, which indicated the package was delivered on 5 December. I emailed back saying it did not arrive; and again they responded with a tracking number, which this time said the item was not found! Two emails to Fastaway have not been responded to.
I would stay well away from Innovgoods!
I have not received a cogent response from them, and I strongly suspect the whole thing is a scam. I am annoyed with Fastaway for not responding to my enquiry about the supposed delivery.
Reason of review: Poor customer service.
Monetary Loss: $239.
Preferred solution: Full refund.
I didn't like:
Never use them again, Nothing received.