Anonymous
map-marker Dubai, Dubayy

Unhappy

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Innovgoods - Unhappy
Ordered. Got the confirmation email. Then starting seeimg bad reviews. Emailed them. Got nothing back. Then out of the blue today an email arrived and an SMS from post office to collect parcel. Excitedly went to collect and got the package in the photo. Insult to injury, basically.
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Reason of review:
Not as described/ advertised
Don M Yeg

Over $215 USD in orders never received - SCAM - how can I report this?

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Order #1663 - 12-volt battery-powered ride on x 1 = $49.99 USD order Dec. 1, 2018 - NEVER RECEIVED Order #15956 - Hot Scooter - $99.00 USD order Dec. 9, 2018 - NEVER RECEIVED Order # 4643 - Snow Joe iON13SS 40-volt Cordless Snow Shovel - Ordered Nov. 21, 2018 - $69.90 USD - NEVER RECEIVED Can you please advise as to status of these orders and why they have never been delivered.
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Loss:
$215
Cons:
  • Absolutely appalled at this scam
  • Being ripped off - scam
  • Are thieves no such website just steal your money
Reason of review:
Order processing issue

Preferred solution: Full refund

Anonymous

Do you shop with them

Innovgoods - Do you shop with them
I ordered a smart side table and the tracking information was invalid. Then they shipped a short instead. I am not paying $169 for a stupid...
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Reason of review:
Order processing issue
Elaan B
map-marker Burnaby, British Columbia

Scammed

Innovgoods - Scammed
Feel dumb. Paid for a product that cost $230 (CDN), and the website doesn't even work now. Obviously I have been scammed.
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Loss:
$230
Reason of review:
Problem with delivery

Preferred solution: Full refund

April M Ett

Never recieved table

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I ordered product on Nov 23rd from an ad on Facebook. Its now March 1st. Never recieved. When I send an inquiry about the product, which i have at least 10 times, I get a fake link to click that takes you no where. DO NOT DEAL with them. Total scammers!! I've demanded a full refund multiple times. Nothing.
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Reason of review:
Order processing issue
Lisa A Caq

Item charged never received

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On November 18, 2018 I purchased a robotic snow plow (Order #2030) was charged $219.99 USD. I even received a message that the good was shipped on November 20, 2018. I have sent several messages to the customer support on the emails that I have, and nothing....Help.
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Loss:
$219
Pros:
  • Product
Cons:
  • Being ripped off - scam
Reason of review:
Problem with delivery

Preferred solution: Full refund

W G

Ordered Robotic Snow Plow in November 2018. Received nothing for $199.99.

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Sent an online payment by credit card on November 18, 2018 for an advertised robotic snow plow. Nothing ever arrived. Emailed Customer Service at Innovgoods with no response.
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Loss:
$200
Cons:
  • Being ripped off
Reason of review:
No product arrived

Preferred solution: Full refund

Anonymous
map-marker Zanesville, Ohio

Smart Side Table; Total Scam!

Innovgoods - Smart Side Table; Total Scam!
On Thanksgiving Day 2018 I noticed an add/video in Facebook advertising a "Smart Side Table". The video was very high quality and the product was very attractive. I made my purchase online using a credit card. I received an order confirmation and shortly afterwards received an email advising me that my order was "on its way." Several days later I sent an email to the "customer" service email asking for an update on the status of my order. I received no reply and approximately 5 days later I sent another email. Still no reply. Then I tried calling the phone number of "customer service" and found that the phone number was not working. It was then I did a web search on the company and found numerous notices of a fraudulent/scam website. Interestingly tonight I notice that this item is no longer advertised on their website. What a bunch of crooks! Good luck if you have made any purchases from this "company".
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Reason of review:
Order processing issue
Resolved
Donna T Luk

Resolved: Never received item but paid for it

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Updated by user Feb 16, 2019

I have to say that I am in a bit of shock. I wrote innovgoods numerous emails and yesterday o received an email saying that they were refunding my money and even more shocking, today I actually received the refund. I am extreme happy to have my money returned but must say, I am still disappointed that I didn’t receive the table as it was a gift

Original review Jan 16, 2019
Ordered the smart table in November, got a order # but never got the table. I have sent numerous emails and have never received a response.
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Reason of review:
Order processing issue
Anonymous

Thieves

I ordered their Smart Table. Nothing arrived and I've received no refund despite multiple attempts to contact them. DO NOT BUY.
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Reason of review:
Order processing issue
1 comment
Tammy M Jik

same...took money out of my account never received the item. no response via email.

cant reach them by phone. my bank is helping me to get my money back. and i know of others as well who ordered and did not receive. this was my kids christmas gift.

single mom of 3. they got nothing Christmas morning.

Catherine W Mmm

Ripped off

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I ordered 3 of what I thought were the coolest side tables they had all the bells and whistles. It never came to me. I emailed several times and they gave me a minigest with a timeline and a bogus Canada post delivery number. Couldn’t be found. After a while they just stopped answering me. I don’t know what to do. What can be done. I don’t recommend EVER ordering ANYTHING from this company.
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Reason of review:
Order processing issue
Sam k Wuv
map-marker Kitchener, Ontario

Rip off NEVER BUY from them please

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Hello everyone I purchased over three months ago a product the I should receive it within 5-7 business days and never get it Rip off website that you will purchase products from them and they will get the payment from you and you will never receive anything I call them and email them Them over 10 times and no answer I will warning you guys NEVER BUY from them or those website please you will PAY FOR THEM AND LOOS YOUR MONEY AND NEVER RECEIVE ANYTHING
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Reason of review:
Order processing issue
Tammy V Ydc

Thieves

I tried to reach them for either my cash back or send me the product. I contacted even my credit card for an address.
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Reason of review:
Order processing issue
KERRY B Huu
map-marker Macquarie Park, New South Wales

NOT RECEIVED

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purchased table with built in screen never received 07 Dec 2018 International Transaction Fee Value Date_ 04/12/2018 -$6.92+$4,635.78 07 Dec 2018 Open transaction detailslnnavgoods INTERNET CY Card xx8032 USD 169.00 Value Date_ 04/12/2018 -$230.73+$4,642.70 Card numberxxxxxx Is this business name confusing? Some businesses have names which appear on your statement that are different to their trading name. Search the internet for this business THESE PEOPLE NEED TO BE DEALT WITH
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Loss:
$245
Cons:
  • Being ripped off
Reason of review:
Problem with delivery

Preferred solution: Full refund

Coral T Odz

Did not receive product

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Ordered a "Smart side table" on line in November, and paid $USD169. A SMS from Fastaway Couriers on 3 December advised my package was on its way. It has never arrived. I emailed Innovgoods and they eventually responded with a tracking number, which indicated the package was delivered on 5 December. I emailed back saying it did not arrive; and again they responded with a tracking number, which this time said the item was not found! Two emails to Fastaway have not been responded to. I would stay well away from Innovgoods! I have not received a cogent response from them, and I strongly suspect the whole thing is a scam. I am annoyed with Fastaway for not responding to my enquiry about the supposed delivery.
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Loss:
$239
Cons:
  • Nothing received
  • Never use them again
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

I just found out i have been coned the same. Ordered the side table in November when i saw it on Facebook, but now they vanished.

Cannot be found online.

What a scam. Silly me i thought Facebook must have scanned vendors before allowing them to operate via its channels and protect its users from such criminals.

Guest
reply icon Replying to comment of Guest-1628558

Can anyone advise if facebook has liabilities. I too was scammed for the same table.

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